Product information
Delivery
Use and Care
Hi. Welcome to the Empero Gourmet House
Founded in 2023, Empero Gourmet House stands as a Miami sanctuary for those who seek extraordinary flavors. With a strong focus on premium, meticulously selected delicatessens, every offering is a masterpiece of taste. Backed by extensive experience, Empero marries innovation with tradition, curating a symphony of flavors that reflect culinary excellence. From its Miami home, Empero's story unfolds, an ode to sophistication and the
art of fine living.
F.A.Q.
We’re delighted to answer your questions – reach us info@emperogourmet
What are the terms of delivery of the order?
SELECT DELIVERY DATE AT CHECKOUT
COURIER DELIVERY (Tue-Sat)
SHIPPING COST (USA CONTINUOUS STATES ONLY)
Please make sure you select the correct shipping option at checkout.
EXPRESS OVERNIGHT SHIPPING (Tue-Sat) - $35
EXPRESS OVERNIGHT SHIPPING ON ORDERS OVER $300 (Tue-Sat) - $0
SHIPPING COSTS (ALASKA & HAWAII)
BY AIR NEXT DAY ONLY - $65
SAME DAY DELIVERY (CORAL GABLES - PALM BEACH, FLORIDA) (Mon-Sat) - $50
SAME DAY DELIVERY (CORAL GABLES - PALM BEACH, FLORIDA) (Mon-Sat) ON ORDERS OVER $300 - $0
SELECT A DELIVERY DATE
NOTE Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. (excluding SAME DAY LOCAL DELIVERY)
All orders received before 2:00 PM can be shipped the same day (Mon-Fri) unless a specific future date is selected using the drop down calendar on our website's cart page.
CHANGES TO YOUR DELIVERY
Any attempt to change the delivery address or redirect your parcel after it has been dispatched is at your own risk. Please ensure all delivery details are correct when placing your order. We cannot be held responsible for lost or delayed parcels where a customer has requested a delivery address change while their order is in transit, this includes a request for delivery to a collection point. If you choose to redirect your parcel to a DPD collection point there may be a delay of at least 24 hours, so choosing this option or 'leave in a safe place' is at your own risk. We cannot be held responsible for theft or damage to goods that means you are unable to collect them in person on the date you specified in your calendar.
In what circumstances can my order be canceled?
Orders may be canceled up until 10 AM the day prior to the intended delivery date (holiday exclusions apply). For example, if you are expecting your order on Friday, you may cancel your order without any charges if you do so by 10 AM that Thursday (the day prior)
How to Return my Items?
All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality related issue, please return it within 24 hours for an exchange or a refund of the purchase price of the products only (less shipping and handling). Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim.
If you choose to return, for credit, an unopened, unused item, a 15% restocking fee will be applied to the value of the product and deducted from your return.
All returns must be shipped to the following address: Empero Gourmet House
613 W Hallandale Beach Blvd, unit 5, Hallandale Beach, FL 33009
For more information about shipping, contact us during regular business hours. (786) 692-9959
Do you have e-gift cards?
E-gift cards are only available in the section INFO | GIFT CARD. The E-gift card can only be used for orders on the Website.
